Return and Exchange Policy
Ultimo’s fifteen days returns policy gives the customer an option to return goods purchased on Ultimo website for any reason within fifteen days of receipt of the goods. Please note that we do not offer exchanges at the moment.
There are two ways to return the products to Ultimo:
Pick up: In most locations, we offer a free pick up service. The customer will see a pickup option when the pickup request is submitted.
Self-Ship: If we don't offer a pick up at your location, we will credit the shipping costs in the form of a coupon code provided the product meets the terms and conditions of the return policy. The customer should share the scanned copy of the courier receipt via email for validation.
Kindly address the package to the below address:
INTIMI INDIA PRIVATE LIMITED
DOOR NO: 116, DEVANERI VILLAGE ROAD,
SHOLAVARAM VILLAGE, PONNERI TALUK, THIRUVALLUR DIST,
CHENNAI- 600067. TAMIL NADU
Phone: 080 46113013
Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount in the form of a coupon code. If the picked up product does not pass the quality check, we will ship it back to you.
To return a product, please use this https://ultimolingerie.in/pages/return-order
Terms and Conditions:
- The customer can return items purchased on Ultimo website for any reason within fifteen days of receipt of the item.
- Due to the intimate nature, Panties and Swimwear cannot be returned. Please do contact us in case if you have size related queries before placing the order.
- eGift cards cannot be returned.
- All items to be returned must be unused and in their original condition with all original tags and product packaging intact.
- When free gifts/offers are associated with the purchases and the customer wishes to return the purchase, then the customer has to return the free products along with the purchased product.
- If the customer self-ship the returns, the shipping costs would be reimbursed in the form of a coupon code. However the returns are subject to all the terms & conditions of the returns policy. The scanned copy of the courier receipt should be sent via email.
- The reimbursement limit for self-shipping charges are 70.00
- Initial shipping charges (if any) are non-refundable.
- COD charges (if any) are non-refundable.
- Returns will be accepted only for products purchased on this website. Ultimo products bought from other stores/websites cannot be returned to us.
- The customer’s return request will be declined if the item is used, damaged or original tags are missing. For more details, please contact our customer care.
- e-Gift cards/ coupon codes issued against products returned carry a three months validity period and new e-Gift cards or coupons codes will not be reissued once expired.